PROJECT ENVIRONMENTAL APPLICABLE LAW ONLINE PLATFORM
SOLVIT
SOLVIT is an online public administration network made up of each EU Member State, Iceland, Liechtenstein and Norway, which provides free online services to individuals and businesses when they have problems with:
- recognition of professional qualifications,
- visa and residence rights,
- family benefits,
- pension rights,
- employment abroad,
- unemployment benefits,
- health insurance,
- access to education,
- cross-border capital movements and payments,
- VAT refunds
- etc.
SOLVIT solves problems in the event of violations of the rights of EU citizens and EU companies by public authorities and in cases that are not yet pending before a court.
If we want SOLVIT intervention, then it must be a cross-border issue. This means that at least two countries must be involved in the case. It is also a mandatory condition that this is a problem caused by a public authority in a cross-border case.
We may send a complaint or just a request for information to SOLVIT.
SOLVIT does not solve:
- consumer problems,
- problems between companies,
- compensation problems,
- court cases.
SOLVIT usually resolves the matter within 10 weeks of taking over the problem in the country where the problem arose.
The complainant fills in a questionnaire on the website. When it comes to the point of "complaint" then it is necessary:
- provide contact information,
- describe the problem,
- provide the contact details of the public authority against which you are complaining,
- attach all relevant and available documentation.
Each issue is resolved by two SOLVIT centers - the SOLVIT Center in the complainant country (home center) and the SOLVIT Center in the country where the issue is located (responsible center).
When the complainant sends a complaint to SOLVIT, the home center first checks that the matter falls within the competence of SOLVIT, then asks the complainant for more information, and finally writes a letter to the responsible SOLVIT center. The SOLVIT home center informs the complainant about the status of the case under resolution.
When the responsible SOLVIT center receives a case from the home center, it first decides within one week whether to accept the case for resolution and if it accepts the case, it tries to resolve it in cooperation with the competent public authority. The deadline for resolving the matter at the responsible SOLVIT center is 10 weeks.
All issues that SOLVIT has successfully resolved so far are published on the website.
- recognition of professional qualifications,
- visa and residence rights,
- family benefits,
- pension rights,
- employment abroad,
- unemployment benefits,
- health insurance,
- access to education,
- cross-border capital movements and payments,
- VAT refunds
- etc.
SOLVIT solves problems in the event of violations of the rights of EU citizens and EU companies by public authorities and in cases that are not yet pending before a court.
If we want SOLVIT intervention, then it must be a cross-border issue. This means that at least two countries must be involved in the case. It is also a mandatory condition that this is a problem caused by a public authority in a cross-border case.
We may send a complaint or just a request for information to SOLVIT.
SOLVIT does not solve:
- consumer problems,
- problems between companies,
- compensation problems,
- court cases.
SOLVIT usually resolves the matter within 10 weeks of taking over the problem in the country where the problem arose.
The complainant fills in a questionnaire on the website. When it comes to the point of "complaint" then it is necessary:
- provide contact information,
- describe the problem,
- provide the contact details of the public authority against which you are complaining,
- attach all relevant and available documentation.
Each issue is resolved by two SOLVIT centers - the SOLVIT Center in the complainant country (home center) and the SOLVIT Center in the country where the issue is located (responsible center).
When the complainant sends a complaint to SOLVIT, the home center first checks that the matter falls within the competence of SOLVIT, then asks the complainant for more information, and finally writes a letter to the responsible SOLVIT center. The SOLVIT home center informs the complainant about the status of the case under resolution.
When the responsible SOLVIT center receives a case from the home center, it first decides within one week whether to accept the case for resolution and if it accepts the case, it tries to resolve it in cooperation with the competent public authority. The deadline for resolving the matter at the responsible SOLVIT center is 10 weeks.
All issues that SOLVIT has successfully resolved so far are published on the website.